Privacy Policy

When you send a booking request or a message, we collect the information you enter: name, e-mail address, phone number, stay dates, number of guests and the content of your message.

The site uses strictly necessary technical cookies (language preference, consent choice). Audience-measurement and advertising cookies are set only with your consent.

With your consent only, we use Google Analytics 4 to measure site traffic (page views, referrer, device) and submissions of the booking and contact forms, in aggregate and without what you typed (no name, e-mail or phone). Until you accept via the banner, Google Analytics runs in "cookieless" mode and stores no identifier. Your IP address is anonymised.

With the same consent, these measurements are shared with Google Ads to assess how well our ads perform (for example, whether a booking request followed a click on an ad). If you decline, no data is used for advertising.

With the same consent, we also use the Meta pixel (Facebook and Instagram) to measure how well our ads perform on those platforms and to show our offers to people who have visited the site. It records page views, room views, starting and sending a booking request (room, number of nights and guests, estimated amount), sending the contact form and clicks to WhatsApp, phone or e-mail, without what you typed (no name, e-mail or phone). If you decline, the pixel is not loaded and nothing is sent to Meta.

You can change your choice at any time by clearing the site cookies in your browser, which brings the consent banner back.

Your data is used only to handle your request, reply to you, prepare your stay and meet our legal obligations (guest register). It is never sold or rented.

Booking requests and messages are kept for at most 24 months, then deleted or anonymised. Data linked to an actual stay is kept for the period required by Moroccan regulations.

Under Moroccan law 09-08 on personal data protection, you have the right to access, correct and delete your data. To exercise it, write to us at the address below.

Traffic to the site is encrypted (HTTPS). The admin area is protected by authentication. We apply reasonable measures to protect your data against unauthorised access.